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Terms and Conditions

Users are advised that access to this website by visitors shall be subject to the following conditions:

Copyright
The information, logos, graphics, documents, images, trademarks and other published and / or reproduced on this site are owned (or licensed from third parties used by) Lisa Corti
Reproduction of the content is permitted only with written permission of Lisa Corti.It’s forbidden modify, copy, reproduce, distribute, transmit, or distribute unauthorized content on this site.
Lisa Corti does not guarantee the continuous updating of the information contained in this site will not be held liable for any damages, including infection by computer virus, that the equipment visitors might suffer due to access and / or interconnection with this site or downloading (downloading) of its contents.
All contents of the Site are protected and safeguarded by the regulations in force on copyright and industrial property. It’s prohibited any mining operation or use of the material on the Site not expressly authorized and in whatever way that may damage the rights of holders of the Site The Site and its content may be used solely for personal, research or educational and not for commercial purposes. For example, for the content of the site includes:
or the texts and photographs;
or movies;
or databases;
or graphs and tables;
or slogans;
or sound reproductions;
or drawings animated or not;
or any other graphic and / or text in general.
It 'may not be copied and / or reproduce in whole or in part the content of the Site without the express permission of Lisa Corti s.r.l.
In the pages of the Site may also be trademarks, domain names, company names, brands and companies owned by third parties with whom Lisa Corti s.r.l. has a relationship. These brands are equally protected by law.
It 's also absolutely forbidden to use metatags or any other html language command on the Site, which may provide instructions to electronic agents or search engines to increase the availability of a site different from one of Lisa Corti s.r.l.

Industrial and intellectual property rights
All of the Website’s contents are protected by the current laws about copyright and intellectual property.
Taking or using in any way any part of the material from the Website without an explicit authorization is forbidden, as is any other activity that might infringe the legitimate interests of the authors and copyright holders.
The Website and its contents can only be used for personal, research or educational purposes – excluding directly or indirectly commercial ones – providing that the rights holder’s details are left intact and not altered in any way.
Just to make an example, the Website content includes, but is not limited to:
- texts and photographs;
- film segments;
- data banks;
- graphs and tables;
- slogans;
- reproduction of sounds;
- illustrations, whether animated or not;
- any representation in graphics and/or text in general.
Therefore it is not possible to copy and/or reproduce the content of the Website in whole or in part without Lisa Corti s.r.l’s explicit authorization.
It’s forbidden metatag and/or of any html language command which –even if it does not entail the visualization or formatting of a certain command – gives instructions to electronic agents or search engines to enhance the ranking of a website that is not related to Lisa Corti s.r.l.


Privacy
This Website collects some Personal Data from its Users.

OWNER AND DATA CONTROLLER
Ida Alma Maria Corti - Via Lecco, 2 20124 Milan, Italy
Owner contact email: ida@lisacorti.com

TYPES OF DATA COLLECTED
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), email address, About Me, Data communicated while using the service, geographic position, first name, last name, gender, date of birth, phone number, address, password, company name, Tax ID, VAT Number, country, state, ZIP/Postal code, city, billing address, shipping address, data relating to the point of sale, language and various types of Data.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

MODE AND PLACE OF PROCESSING THE DATA
METHODS OF PROCESSING
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

LEGAL BASIS OF PROCESSING
The Owner may process Personal Data relating to Users if one of the following applies:Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;processing is necessary for compliance with a legal obligation to which the Owner is subject;processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

PLACE
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

RETENTION TIME
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.Therefore:Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

THE PURPOSES OF PROCESSING
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Advertising, Analytics, Commercial affiliation, Contacting the User, Displaying content from external platforms, Handling payments, Interaction with external social networks and platforms, Interaction with live chat platforms, Location-based interactions, Managing contacts and sending messages, Managing landing and invitation pages, Platform services and hosting, Registration and authentication, Remarketing and behavioral targeting, Social features, SPAM protection, Tag Management and Interaction with data collection platforms and other third parties.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA
Personal Data is collected for the following purposes and using the following services:

DIRECT EMAIL MARKETING (DEM) AND ADVETISING
This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
This Website uses the User Data to propose services and products provided by third parties or unrelated to the product or service provided by this Website.
Personal Data collected: email address.

ANALYTICS
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

DISPLAY ADVERTISING EXTENSION FOR GOOGLE ANALYTICS (GOOGLE INC.)
Google Analytics on this Website might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data.

GOOGLE ANALYTICS WITH ANONYMIZED IP (GOOGLE INC.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

CONTACT FORM (THIS WEBSITE)
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: email address.

MAILING LIST OR NEWSLETTER (THIS WEBSITE)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data collected: email address.

HANDLING PAYMENTS
Payment processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

PLATFORM SERVICES AND HOSTING
These services have the purpose of hosting and running key components of this Website, therefore allowing the provision of this Website from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

REGISTRATION AND AUTHENTICATION
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.

DIRECT REGISTRATION (THIS WEBSITE)
The User registers by filling out the registration form and providing the Personal Data directly to this Website.
Personal Data collected: address, billing address, city, company name, country, data relating to the point of sale, date of birth, email address, first name, gender, language, last name, password, phone number, shipping address, state, Tax ID, VAT Number and ZIP/Postal code.

THE RIGHTS OF USERS
Users may exercise certain rights regarding their Data processed by the Owner.In particular, Users have the right to do the following:Withdraw their consent at any time.Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data.Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
Access their Data.Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification.Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data.Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed.Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
Receive their Data and have it transferred to another controller.Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
Lodge a complaint.Users have the right to bring a claim before their competent data protection authority.

DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

HOW TO EXERCISE THESE RIGHTS
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

LEGAL INFORMATION
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Website, if not stated otherwise within this document.
Latest update: May 25, 2018

Information in accordance with art. 13 of Legislative Decree No. 196/2003 - handling of personal data (Privacy Code”)

Nature of processed data and purposes of data processing
To purchase products for sale on the website www.lisacorti.com you will be asked to get a registered user of the Site and to provide us same personal information. The data will be processed by Lisa Corti s.r.l. who will act as holder of the processing . During the registration on the Website, you will be asked to enter your name, surname, e-mail address and postal address as well as your phone number. Lisa Corti s.r.l won’t process any sensitive or judicial user data.

Above mentioned personal data, will exclusively be used to purposes strictly functional and connected to the registration on the Site and for the conclusion of contracts regarding online purchases concerning products offered on the latter. All purposes of administrative, fiscal nature as well as those deriving from obligations defined by Italian law, or, possibly of the user’s state of residence. For those purposes the personal data processing is compulsory and doesn’t request your consent insofar as it is necessary to fulfil obligations deriving from online purchases. If you refuse to grant your data, the online purchase contract cannot be concluded.

For your payment with credit card it will be asked to enter the 16 numbers of your credit card and the expiration date of the latter, as well as the security code. These data will be immediately transferred to Paypal,(www.paypal.com) for the execution of the payment order, by encrypting data and all required security instruments provided for by PCI certification. Lisa Corti s.r.l won’t preserve the credit card data.

Commercial communications and optional
With your expressed consent, to be given through flagging “I agree” on the registration form, Lisa Corti s.r.l:

(a) Will be authorized send to the e-mail address you provided during the registration process periodic newsletters containing advertising and information regarding its own products or those of third parties. In any later moment, you can oppose the sending of commercial messages by clicking the related link or by writing to the following e-mail address: newsletter@lisacorti.com

(b) Will be authorized to use your phone number or e-mail address for marketing researches and verifications about customer satisfaction;

Your nonconsent in cases (a) and (b) won’t have any consequences on your possibility to complete your online purchase procedure and to do further purchases in the future nor will it weigh on obligations deriving form online purchases by Lisa Corti s.r.l.

Processing conditions
Your personal data will be collected via data transmission and processed through operations of registration, consulting, communication, preservation, cancelling, as well as using electronic instruments by taking accurate security measures and guaranteeing privacy. Personal data, except credit card data (see point 1), memorized on electronic supports are stored and archived on a server of the company4 Sigma s.n.c., who acts in quality of processing responsible. The registered data is accurately protected against intrusion and non-authorized access. Furthermore security measures are taken in order to guarantee integrity and availability of data as well as to protect all areas and rooms which are used for its storage and accessibility.


Information about cookies

Lisa Corti informs the user that the site asks to use "cookies". Cookies are information that may be recorded by your browser on your hard disk for the purpose of pinpointing the locations on the Site, which means that whenever the user performs additional visits will be identified beforehand, along with any preferences expressed by those in a previous visit.

These files allow you to customize a website, providing the user with easier navigation and, through a quantitative verification of access to various web pages, improved presentation of information requests. Cookies used by Lisa Corti s.r.l. they use anonymous information and, therefore, do not allow the processing of data relating to the person. However, cookies can be used to store login data User will be automatic recognition (and therefore unnecessary procedure of inserting username and password).

Most browsers currently in use automatically accept cookies, but the User has the option to configure your browser so as to exclude, display before accepting cookies and delete. It will however always possible to request deactivation of cookies by modifying your browser settings but this may slow down or block access to certain parts of the Site in any case, in addition to navigation data above do not collect other personal information, unless of course made There will be those who voluntarily supply when you register and the community, however, during a registration, a survey for the execution of a contract, etc. ...

The treatment of your personal details will be made with suitable paper, electronic and / or data, with logic strictly related to the purposes mentioned above and, anyway, so as to ensure the security and confidentiality of data.


Communication of data
As under point 1, all personal user data will be processed by collaborators and employees of Lisa Corti s.r.l in quality of data processing responsible and persons in charge.
Lisa Corti s.r.l can communicate the user data to particular persons, which have been nominated by the holder of services that are necessary for the fulfilment of obligations connected to the registration on the Site and to online purchases respecting the instructions that have been given. With reference to the objectives listed above as an example the following persons are listed: companies operating in transportation business, legal and fiscal consultants, companies or consultants charged with installation, maintenance, updating and, more generally, hardware management of Lisa Corti s.r.l or any hardware Lisa Corti s.r.l uses to render its services.
Personal data will not be diffused.

Rights of consumer
In accordance with article 7 of the Privacy Code, you have the right to know about the existence of your data and the purposes they’re used for at any time. Furthermore you have the right to ask for the update, the rectification, the cancellation or the block of the data and to oppose, in total or in part:

- For legitimate reasons the personal data processing even if collected for collection purposes;
- In any case the personal data processing in case of sendings of commercial communications or advertisings or rather for marketing researches.

To exercise above mentioned rights, as well as to get information about where data is archived and whom it is communicated to, i.e. the data responsible who can get to know about your personal data, Lisa Corti s.r.l via Lecco, 2 20124 Milan, phone 0220241483 or by e-mail: help@lisacorti.com  or click on “help” area.


***


The Privacy Code provides you to agree with personal data is processing, except of cases provide by law. We ask you to agree with personal data processing as under point 2 (a) and (b), in case you’re interested to do so, by flagging the field on the registration form



Terms and conditions
All product offers and sales on the www.lisacorti.com website are subject to the following General Sales Terms.
Products purchased www.lisacorti.com are sold by Lisa Corti s.r.l . Lisa Corti s.r.l. is registered in Milan, Italy’s Register of Enterprises, REA MI1940680, CF/ P.IVA 07163570968 in via Lecco, 2, 20124, Milan - Italy.

For any further information and/or communication and/or claims about sales, purchase orders, products, payments and shipments, please contact www.lisacorti.com ’s Customer Service managed by Lisa Corti s.r.l (“Customer Service”): help@lisacorti.com.


Sphere of application and Website registration
These General Sales Terms apply to all sales made by Lisa Corti s.r.l through the Website.
Lisa Corti s.r.l may change the General Sales Terms at any time.

Any changes and/or new terms will be in force from the moment they are published in the Website’s “Sales terms” section. Thus, users are invited to visit the Website regularly and to verify the most updated General Sales Terms.

The applicable General Sales Terms are those in force on the date on which the purchase order is made.

The sale of products and/or the supply of services not by Lisa Corti s.r.l but by a different party that might be present on the Website with links, banners or other hypertext links are not subject to these General Sales Terms. Before agreeing to commercial transactions with the abovementioned parties you must verify their sales terms. Lisa Corti s.r.l is not responsible for the supply of services and/or sale of products by the abovementioned parties. Lisa Corti s.r.l does not control and/or monitor the websites you can reach through the abovementioned links in any way. Therefore, Lisa Corti s.r.l is not responsible for the contents of the websites or for any mistakes and/or omissions and/or breaches of law made by them.

The purchase suggestions on the Website are meant exclusively for natural persons or non-commercial parties. Therefore, any purchase contracts agreed upon in spite of this clause by retailers or wholesalers and, in any case, by parties who intend to purchase the products for sale on the Website with the purpose of re-selling them later are null and void.

Therefore Lisa Corti s.r.l reserves the right to not accept orders by parties who are not consumers or, irrespective of their qualification, who make unusual orders on the Website in terms of product quantity or frequency.
Lisa Corti accept orders from all over the world except from Turkey country, The duty customs will be request at the delivery of order.

In order to purchase on the Website, you must register to the Website and accept –by clicking on the appropriate box – these General Sales Terms. If you do not accept these General Sales Terms you will not be able to make any purchase on the Website.

In order to register to the Website, users must fill out the appropriate form with first and last name, e-mail address, password and residence address.

Registration credentials must be used exclusively by the user and cannot be given to third parties. The user undertakes to keep them secret and to make sure no one can access them. Should the user suspect their undue use and/or divulgence, he or she must immediately inform Lisa Corti s.r.l.

The user guarantees that the personal details given during the Website registration procedure are complete and true. In case of breach of Website registration rules, the user will take full responsibility and exempt Lisa Corti s.r.l from any compensation and/or following action.


Linking/Framing Without Lisa Corti s.r.l’s written authorization it is strictly forbidden to create links to the Website’s Homepage, which is currently accessible at the web address www.lisacorti.com or to any other of the Website’s internal pages.

However, should you have an interest to create on your own website a link to the Homepage, you must send an e-mail request to: web@lisacorti.com including: (a) details of the person who is responsible for the technical management of the website where you wish to insert a link to the Homepage (including e-mail address and telephone number); (b) details of the company which is making the request; (c) web address of the website where you wish to create the link; (d) any further information you deem useful to get Lisa Corti s.r.l’s authorization.

Specific links that allow users to go to an internal page without passing from the Homepage (“deep linking”) are strictly forbidden, as are links that allow users to automatically visualize images from the Website in a specific space (“inline linking”).

Moreover, links that allow a page from the Website to appear in a specific page of another website, inside a frame instead of inside a separate browser window (“framing”) are forbidden as well.
Regarding this matter, we herewith point out that any violation of the present article can be prosecuted also as a form of unfair competition, regulated by current laws on the subject.

Guarantee exclusion and limitation of liability
All contents published on the Website merely have the purpose of giving general information. Lisa Corti s.r.l does not guarantee their accuracy and completeness in any way, and reserves the right to change and update such information without prior notice.

Lisa Corti s.r.l will not be held responsible for any direct or indirect damage, including loss of profits, deriving from the use or impossibility to use the Website and its contents, or the websites linked to it directly or indirectly, or from omissions or errors.

Separability
If any clause of these General Terms is held illegal, void, or invalid for any reason, it will be considered separable from the others and will not affect the validity and applicability of the remaining provisions.

Information about the contract finalization
In accordance with Italian Legislative Decree no. 70, April 9 2003, concerning electronic commerce, Lisa Corti s.r.l informs users that:

before starting the purchase procedure, users must select their Country of Residence in the “Choose Your Country” section. We remind you that this choice is binding in relation both to your registration to the Website, as specified in clause 1 of these general contract terms, and to the delivery address for the purchased products, which may be different from your domicile but must always be within the borders of the Country of Residence;
in order to close the purchase contract, you must fill out the electronic purchase order available on the Website and send it telematically to Lisa Corti s.r.l, following the instructions that will appear on the Website at that time to lead you through the different phases of the purchase;

the contract is closed when Lisa Corti s.r.l, having verified that all details relating to the order and payment are correct, receives the order form registration as acceptance of the purchase suggestion;
before sending the order form, you can check the details and correct any mistakes by following the instructions that the Website will give at that time to lead you through the different phases of the purchase;

once the order form is registered and payment of the total sum due is confirmed, Lisa Corti s.r.l will send you, by e-mail at the address you have given, an order confirmation and payment receipt, with information about the purchased product and details about price, payment method used, return policy, shipment and any other additional costs as well as the Customer Care contact – where you can ask for assistance and/or present claims. We recommend you save this e-mail as a proof of purchase;

the order form will be filed in Lisa Corti s.r.l’s data bank until the order is processed and, in any case, within legal time limits. In order to access your order form, you can consult the “account” section of the Website where you will find the list of all the orders you have placed.

Users can close the contract in Italian, English, French. Customer Care can communicate with users in Italian, English.

Prices
All prices for products offered for sale on the Website are in Euros (€). Shipment and any other additional cost, including VAT, (in EU) will be explicitly and separately shown on the order form before the user sends it, as well as on the e-mail confirming the order.

We invite users who live in countries not using the Euro as currency to keep in mind the impact of exchange rates on the total cost of the product they intend to purchase. We inform you that, because of various factors, including the trademark holder’s commercial policy, the price of products offered for sale on the Website might change from state to state.

While products’ prices can change without prior notice, users will be charged the price that is published in the product details when they send the order. Products will remain the property of Lisa Corti s.r.l until the user has paid the purchase price, shipment and any other additional costs.

Orders
Purchase orders will be processed only after Lisa Corti s.r.l receives confirmation of the payment due, including purchase price, shipment and any other additional costs as stated in the order form. Lisa Corti s.r.l reserves the right to refuse orders from users who cannot provide sufficient guarantee of their solvency or with whom it has pending disputes and/or who have made unusual orders.

Since it is possible for two users to purchase the same product at the same time, a product might become unavailable after the purchase order has been sent. If the ordered product becomes unavailable, an e-mail will immediately inform the client and the purchase order will be cancelled. If payment has already been made, Lisa Corti s.r.l will refund the total sum paid by the client – including purchase price, shipment and any other additional cost – immediately, and in any case within thirty days from the day after the order has been sent.
The total refund will be communicated by e-mail and credited through the original payment method used by the user for purchase.

Any delay in refund could depend on the bank or type of credit card used for payment. In any case, charge and refund will have the same value date.

Size guide
Size guide

Delivery
We deliver all over the world except to Turkey country. Delivery time is as stated in the purchase order registered in the Website’s “account” section and specified in the purchase order confirmation. Delivery time starts when the user receives the communication of the purchase order confirmation, as detailed in clause 2. If a specific term is omitted, delivery will take place within thirty days from the day after the order has been sent.

Products ordered will be sent to the specific address, with UPS courier, using standard service (in this case the delivery will be made in two/three working days) or using express service ( delivery guaranteed in 24 hours from Monday to Friday).
Lisa Corti s.r.l. reserves the right to avail itself of other carriers and/or of different delivery methods.

Delivery is completed when the product is at the user’s disposal at the delivery address provided in the order form, which corresponds to the specific address you indicated while the registration.

Should the delivery of the purchased product not take place or be late, the user can present a complaint to Customer Service by e-mail.
Lisa Corti s.r.l will examine the complaint and, if the missed or late delivery is attributable to Lisa Corti s.r.l and not due to a fortuitous event or force majeure or in any case circumstances beyond its control, reserving the possibility for the user to avail him- or herself of the ordinary protection provided by laws, Lisa Corti s.r.l will refund the total sum paid by the client – including purchase price, shipment and any other additional cost – immediately, and in any case within thirty days from the day on which the result of the complaint is communicated to the user.
If delivery is over 20 days late, and if the user wishes to keep the purchased product, Lisa Corti s.r.l will refund shipment costs paid by the user immediately, and in any case within thirty days from the day on which the result of the complaint is communicated to the user. If, instead, the user does not wish to keep the purchased product, Lisa Corti s.r.l will refund the total sum paid by the client – including purchase price, shipment and any other additional cost – immediately, and in any case within thirty days from the day on which the result of the complaint is communicated to the user.

It is up to the recipient to check that the delivered product is in good condition. Should the packaging show obvious signs of damage or tampering, the user must immediately notify Customer Service by fax or e-mail at the contacts provided in the introduction. These General Sales Terms’ clauses 4, 6 and 8 remain applicable.

Return and refund policy
Users who bought products through the Website have the right to withdraw from the contract with Lisa Corti s.r.l, with no penalty and no need to specify a reason, within 14 (fourteen) working days from the day on which merchandise is received.

In order to exercise their withdrawal rights, users must:

1. Or contact Customer Service, by e-mail to order@lisacorti.com and then you'll receive the electronic tracking necessary for the pick up of return.

2. Or enter the section “help”

3. Send Customer Service the good to the following address: Lisa Corti s.r.l via Lecco 2, 20124 Milan the communication may be sent, within the same term, also by telegram, telex, e-mail or fax, provided that it is confirmed by recorded delivery mail with acknowledgement of receipt within the following 48 hours. The letter will be considered as sent within the deadline if handed to the accepting post office within the abovementioned term;

In accordance with art. 67, II paragraph, of the Italian Legislative Decree no. 206, September 6 2005 (“Consumers’ Code”), any returned product must be substantially undamaged in order to exercise the right to return it. Therefore, products must not be damaged or tampered and can be returned only if the identification tag and/or labels and/or disposable seal, if present, are attached to the undamaged, untampered items.

Insurance against theft and accidental damages during transportation is not required to return a product. However, since the buyer bears the risks implied in returning merchandise, Lisa Corti s.r.l invites any buyer who wishes to exercise his or her withdrawal right to insure the product/s, at his or her expense, for the value stated in the purchase order confirmation e-mail.

In accordance with art. 67, IV paragraph, of the Consumers’ Code, only after receiving the product/s and having checked both that all terms and conditions for exercising withdrawal rights are respected and that the products are undamaged, as specified in point 3 above, Lisa Corti s.r.l will refund the sums paid by the client immediately, and in any case within thirty days from the day when it came to know about the withdrawal.
The refund will be communicated by e-mail and credited through the original payment method used by the user for purchase. Charge and refund will have the same value date.

In accordance with art. 55 of the Consumers’ Code, withdrawal rights are ruled out if the products sold are made to order or personalised, or by their very nature cannot be re-sent or risk deterioration or spoil quickly.
Users who do not live in Italy reserve the right to apply any more favourable law in force in the country where they usually live, in particular as regards the term to exercise their withdrawal rights, the term to return merchandise in case they exercise their withdrawal right, and the ways to communicate the decision to withdraw.

Payment
Products purchased on the Website are paid by credit card, wire bank and Pay Pal account.
Lisa Corti s.r.l accepts all major Credit Cards including VISA, VISA Electron, MasterCard.

In order to avoid Internet frauds, payments by credit card for purchases on the Website are managed online by the bank through tools offered PayPal Pro (www.paypal.com)

PayPal is responsible for saving and automatically processing in a protected environment the information regarding each order, including financial information.
All financial information such as, for example, the credit card’s number and expiration date, are managed directly by PayPal which guarantees the safety of online transactions. Lisa Corti s.r.l never comes to know credit card details and therefore is not able to save them in any way. Therefore, PayPal directly supports the Website’s users during the whole payment process for products purchased on the Website

The credit card used by the user for payment will not be charged when the order is sent, but only after (i) credit card details used by the user for payment will have been verified; (ii) Lisa Corti s.r.l will have confirmed the product’s availability and (iii) the credit card’s issuing company will have authorized the charge.

The commercial invoice is issued at the moment of the purchase and is available on the website’s “account” section.

In case of missing payments, Lisa Corti s.r.l will charge the costs for managing the user’s outstanding accounts and will refuse the purchase order, giving notice by e-mail.

Guarantees and product nonconformities
The products’ images and colours published on the Website might vary from the real ones because of the local settings of the systems and/or tools used to visualize them.
Should there be a flaw in the purchased products compared to the description published on the Website, users have the right to have products repaired or replaced at no extra cost, if the number of items still available for sale makes replacement possible and if the replacement or repair is not excessively expensive for the seller, considering the value the product would have without the nonconformity and the extent of the flaw.

Alternatively, users have the right to an adequate discount on the price or to withdraw from the contract.

In case of withdrawal, Lisa Corti s.r.l will refund the total sum paid by the client – including purchase price, shipment and any other additional cost. In case of discount, Lisa Corti s.r.l will refund the difference. In any case the refund will be communicated to the user by e-mail and credited through the original payment method used by the user for purchase.

Users must agree on merchandising shipment terms with Customer Service.

Users must notify the nonconformity flaw to Lisa Corti s.r.l within 2 (two) months from the date on which the flaw was discovered, or forfeit their right to claim nonconformity.
Users who do not live in Italy reserve the right to apply any more favourable law in force in the country where they usually live, as regards legal conformity guarantees.
Products that have been repaired, modified or in any way tampered by the user are excluded by the conformity guarantee.

Lisa Corti s.r.l is not liable for damages of any kind deriving from improper use and/or failure to use in accordance with the instructions supplied by the manufacturer, nor for damages caused by accidents or force majeure.
Products sold are also covered by conventional warranties given directly by manufacturers.

Force majeure
In no case can Lisa Corti s.r.l be held responsible for non-fulfilment of any of the obligations deriving from these General Sales Terms if the non-fulfilment is caused by accident or force majeure, such as (but not limited to) natural disasters, terrorist acts, malfunctioning of the web and/or blackout.

Competitions and prize-awarding operations
Lisa Corti s.r.l is entitled to organize competitions and prize-awarding operation reserved to the Website’s users. Each competition’s and/or prize-awarding operation’s regulation will be available in the Website’s dedicated section.
If awards are represented by discounts or their equivalent, they cannot be converted into cash in any case.

Comprehensiveness
These General Sales Terms represent the entire agreement between Lisa Corti s.r.l and the Website’s users as regards the purchase of products through the Website.

Applicable law and jurisdiction
Contracts between the Website’s users and Lisa Corti s.r.l are governed by Italian law. In particular, they are subject to art. 50 and following of the Consumer Code. Users who do not live in Italy reserve the right to apply any more favourable law in force in the country where they usually live.
The court of the city where the user has his or her residence or domicile shall have exclusive jurisdiction over any disputes relating to the application, execution or interpretation of these General Sales Terms.

Moreover, users living in a country belonging to the European Union different from Italy can access, in the case of disputes relating to the application, execution or interpretation of these General Sales Terms, the European procedure established for small claims with Regulation (EC) no. 861/2007 of the European Parliament and of the Council, July 11 2007, provided that the value of a claim does not exceed Euro 2,000.00, disregarding all interests, expenses and disbursements. The text of the regulation can be retrieved from www.eur-lex.europa.eu.

Out-of-court resolution of disputes
Granted that users, in any case, maintain the right to resort to the tribunal should there be any disputes with Lisa Corti s.r.l derived from these General Sales Terms, Lisa Corti s.r.l hereby communicates it adheres to the dispute resolution service “RisolviOnline”.

RisolviOnline is an independent and institutional service provided by Milan’s Mediation Chamber to solve in a quick and convenient way all commercial disputes involving consumers and/or enterprises, with particular focus on those emerging from Internet and e-commerce.

For further information about RisolviOnline’s regulation or to send a mediation request, visit www.risolvionline.com.