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FAQs

Christmas Holidays - orders, refunds and customer care

Please note the online shop remains open, while shipping will stop from the 4th to the 8th January included. All orders placed between the 4th to the 8th January included from the 4th to the 8th January will be shipped from Tuesday 9th of January. The customer care desk will be closed from 4th to the 8th January included. We will reply to your email from Monday 8th January. Any request for return or refund between the 23rd and the 8th of January will be managed from the 8th January, and due to this holiday closure, the terms of returns will be extended from 14 to 30 days.

How do I place an order?

To order online, select the pieces you want and add them to your shopping bag. At this point, you can enter your details and complete the purchase.

How do I know if an item is in stock?

All items not marked as OUT OF STOCK, which can be selected and added to your shopping bag, are available and reserved for you throughout the purchase process. The shopping bag will remain available for approximately 20 minutes, after which it will save the selected items and update their availability status at the time of checkout.

How will my order be packaged? Can I get a shopping bag for each item?

Each order includes a free printed muslin bag that can be reused for a variety of purposes. Lisa Corti makes an active and concrete effort to reduce the use of plastic and unnecessary packaging material. As such, we try to ensure our online orders are sent with as little material as possible that will be thrown away once opened.

What payment methods are accepted on the site?

Products purchased on the Site can be paid for using all the most common methods including PayPal, credit card and Klarna. The site accepts all VISA, VISA Electron, MasterCard, American Express, Union Pay, Japan Credit Bureau, Discover & Diners credit cards.

Can I request an invoice for the online orders?

A commercial invoice can be requested before placing the order online, by e-mailing customercare@lisacorti.com with fiscal code, shipping and invoicing address, order to place with items and quantities desired. We will replay you as soon as possible, please do not place the order before receiving our feedback.

Can I add items to an order that has already been placed?

For logistical and commercial reasons, it is not currently possible to add items to an order that has already been placed.

Can I exchange an item instead of returning it?

It is not currently possible to exchange an item, but you can return it and get a refund. A returned product will be accepted if in the same conditions as it was shipped, with its label and in its original packaging.

I have just placed an order – how can I amend it?

Online orders are handled by an automated logistics system and processed by 10:00 a.m. (CET). Lisa Corti does its best to satisfy its customers. As such, we invite you to contact the customer care team at customercare@lisacorti.com as soon as possible and we will do what we can to arrange for the order to be amended before it is processed. If the order has already been processed by the time the customer care team gets involved, you can return the product and place a new order.

Do I need an account to place an order?

You can place an order either by logging in (recommended option) or by entering all data as a guest. In this case your data will not be stored and you will have to enter them again next time you place an order.

Is free shipping available in my country?

Deliveries are available worldwide, with the exception for war zones. Free Standard Shipping is available in the following countries: Italy, United States, United Kingdom, France, Spain, Germany, Portugal, Switzerland, Australia, Netherlands, and other countries within the EU.

I have forgotten my password, what should I do?

To reset your password, click the "sign in" icon in the top right-hand corner and go to the "forgot password" link. You will receive a reset link by e-mail.

What are the delivery times?

Depending on the delivery country, orders will be shipped using one of two services: DHL Express shipping, which takes 1 to 3 working days, or the economy shipping service, which takes 3 to 5 working days from the date the order is processed.

Has my order been shipped? How do I find out where it is and when it will be delivered?

Once prepared, orders are handed over to the courier who will send a confirmation e-mail with all of the tracking information. The courier will send you a confirmation e-mail when the order has been delivered. The stages of the delivery process can be tracked directly on the DHL website, by entering your tracking number. Delivery times are specified on the DHL website.

What happens with the payment of duty customs extra EU?

The duty customs for the customers requiring orders to be shipped outside the European Community are included on the shipping costs.

How do I return an order?

If you’re not perfectly satisfied, you may return items within 30 days. Please note that we do not offer exchanges but only refunds, and only for products with their original labels and packaging, in perfect condition. The standard returns will be free, the express return has a cost from: United Kingdom € 44.04; France € 19.77; Spain € 19.77; Germany € 18.01; Portugal € 22.46; Switzerland € 47.33; Netherlands € 19.77; EU € 21.98. To return: 1. Click on the link https://web.global-e.com/Returns/Portal/gsBz7 2. Fill the cells with the order number and email used for placing the order; 3. Select the items to return and the reason why; 4. Select the return method - choosing standard or express service; 6. Once your return has been received and checked, we will notify you if it is accepted or declined; This process can take up to 30 business days from the date of shipping of your return; 7. If your return is accepted, your refund will be processed and applied to the original method of payment. Please note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations;

Can I return/collect an order in store?

For logistical and commercial reasons, it is not yet possible to return products purchased online directly at the Milan Emporium. As soon as this option is available, you will find the up-to-date information online, on the return form included with the order, and at the Milan Emporium.

Can I return a gift from a third party?

Returns can be made by following the instructions in the Terms & Conditions or on the sheet included in the parcel. Returns must be made by the person who placed the order. For tax reasons, we are required to issue the refund using the same payment method used for the order. If you have received a gift you wish to return/exchange, you can return the parcel to the person that gifted it to you. We will make sure to refund the amount as soon as we receive the return. Shipping costs will be deducted from the amount refunded.

Do you have size charts?

The website provides information on the fit of garments in centimetres and inches, and suggested uses for the homeware collection, complete with seating capacity. For more information, contact customercare@lisacorti.com

Can I request gift packaging?

This is something we are working on, and it will be possible soon. Gift packaging cannot currently be requested online.

Can I include a personalised card?

This is something we are working on, and it will be possible soon. A personalised card cannot currently be requested online.

Do you make personalised products?

To enquire about special projects, contact the customer care team at customercare@lisacorti.com to discuss timescales and project costs.

Do you sell textile samples?

To enquire about special projects, contact the customer care team at customercare@lisacorti.com to discuss timescales and costs for your project.

Do the 110x240cm pieces come with a fitting to be hung as a curtain?

Our printed muslin curtains do not come with fittings to be hung. You can arrange this at a later stage. Lisa Corti does not offer tailoring services.

Dimensions of fabric sold by length?

Lengths of fabric are sold by the metre, starting from a minimum of one metre. A bolt is 5 metres long, so the pattern can continue seamlessly for up to 5 metres. The bolt is 1.5 metres wide so, for example, if you order 1 metre of fabric, you will receive a piece that is 1 metre long and 1.5 metres wide.

What are these colour spots on my items?

Lisa Corti products are made using artisanal methods and, like all artisanal work, they may feature design inconsistencies, which we regard as a sign of their unique and artisanal nature. Any imperfections that you do not consider normal or acceptable can be reported by e-mail to customercare@lisacorti.com We will make sure to assess each case individually.

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