OUR HOME SALE IS ON!

UP TO 70% OFF READY TO WEAR

Gift Guide About

Login

Forgot your password?
Create an account

FAQs

How do I place an order?

To order online, select the pieces you want and add them to your shopping bag. At this point, you can enter your details and complete the purchase.

How do I know if an item is in stock?

All items not marked as OUT OF STOCK, which can be selected and added to your shopping bag, are available and reserved for you throughout the purchase process. The shopping bag will remain available for approximately 20 minutes, after which it will save the selected items and update their availability status at the time of checkout.

How will my order be packaged? Can I get a shopping bag for each item?

Each order includes a free printed muslin bag that can be reused for a variety of purposes. Lisa Corti makes an active and concrete effort to reduce the use of plastic and unnecessary packaging material. As such, we try to ensure our online orders are sent with as little material as possible that will be thrown away once opened.

What payment methods are accepted on the site?

Products purchased on the Site can be paid for using all the most common methods including PayPal, credit card and Klarna. The site accepts all VISA, VISA Electron, MasterCard, American Express, Union Pay, Japan Credit Bureau, Discover & Diners credit cards.

Can I request an invoice for the online orders?

A commercial invoice can be requested before placing the order online, by e-mailing customercare@lisacorti.com. If the order has already been placed and processed by us, by 10:00 a.m. (CET), the request cannot be satisfied.

Can I add items to an order that has already been placed?

For logistical and commercial reasons, it is not currently possible to add items to an order that has already been placed.

Can I exchange an item instead of returning it?

It is not currently possible to exchange an item, but you can return it and get a refund. A returned product will be accepted if in the same conditions as it was shipped, with its label and in its original packaging. Shipping costs are non-refundable. The cost of return shipping is €5.95 and will be deducted from the refund.

I have just placed an order – how can I amend it?

Online orders are handled by an automated logistics system and processed by 10:00 a.m. (CET). Lisa Corti does its best to satisfy its customers. As such, we invite you to contact the customer care team at customercare@lisacorti.com as soon as possible and we will do what we can to arrange for the order to be amended before it is processed. If the order has already been processed by the time the customer care team gets involved, you can return the product and place a new order.

Do I need an account to place an order?

You can place an order by signing in (recommended) or entering your details as a guest. In the latter case, your details will not be saved, and you will need to enter them again the next time you order.

Do you ship to my country?

Deliveries are available worldwide, with the exception of Turkey, Brazil, Russia and Ukraine.

I cannot add accents, hyphens or other special characters in the shipping address. What should I do?

For technical reasons, shipping addresses that include special characters will not be accepted. We therefore invite you to e-mail customercare@lisacorti.com to update the delivery details with the correct information.

I have forgotten my password, what should I do?

To reset your password, click the "sign in" icon in the top right-hand corner and go to the "forgot password" link. You will receive a reset link by e-mail.

How much does shipping cost?

Shipping costs will be displayed directly on the website during checkout.

What are the delivery times?

Depending on the delivery country, orders will be shipped using one of two services: DHL Express shipping, which takes 1 to 3 working days, or the economy shipping service, which takes 3 to 5 working days from the date the order is processed.

Has my order been shipped? How do I find out where it is and when it will be delivered?

Once prepared, orders are handed over to the courier who will send a confirmation e-mail with all of the tracking information. The courier will send you a confirmation e-mail when the order has been delivered. The stages of the delivery process can be tracked directly on the DHL website, by entering your tracking number. Delivery times are specified on the DHL website.

DHL has asked me for payment, why so? What happens if I refuse?

Customers requiring orders to be shipped outside the European Community must pay customs duties upon receipt of the order and such duties cannot be calculated by Lisa Corti. If the customer refuses to pay such duties upon receipt of the order, Lisa Corti reserves the right to withhold the amount of such duties, plus VAT duties and transport costs.

How much are customs duties?

Customs duties are subject to a wide range of variables in terms of product, commercial factors and international economic policies and, as such, cannot be accurately calculated at the time of placing the order. Various sites can be found online that estimate such costs, with which we are in no way associated.

How do I return an order?

Orders can be returned by following all the steps listed on the return form and set out here below: STEP 1 - E-mail customercare@lisacorti.com with the product code(s) of the item in question to request a return (product codes can be found in the order confirmation e-mail you received). You will receive a confirmation e-mail; STEP 2 - Inside the box, you will find a DHL return label to stick on the parcel; STEP 3 - Go to MY DHL (https://Mydhl.Express.Dhl/it/it/locator.Html#/find-locations); STEP 4 - Enter your post code and find your nearest Access Point, where you can bring the parcel, or call DHL to arrange a time for collection (If the courier is unable to collect, you will have to arrange a new collection); STEP 5 - Once your return has been received, quality control checks will be performed and you will be notified within 30 days as to whether or not it has been accepted; STEP 6 - If the return is accepted, a refund will be issued using the payment method used for the purchase. It could take 7-10 days for the refund to appear.

Can I return/collect an order in store?

For logistical and commercial reasons, it is not yet possible to return products purchased online directly at the Milan Emporium. As soon as this option is available, you will find the up-to-date information online, on the return form included with the order, and at the Milan Emporium.

Can I return a gift from a third party?

Returns can be made by following the instructions in the Terms & Conditions or on the sheet included in the parcel. Returns must be made by the person who placed the order. For tax reasons, we are required to issue the refund using the same payment method used for the order. If you have received a gift you wish to return/exchange, you can return the parcel to the person that gifted it to you. We will make sure to refund the amount as soon as we receive the return. Shipping costs will be deducted from the amount refunded.

Do you have size charts?

The website provides information on the fit of garments in centimetres and inches, and suggested uses for the homeware collection, complete with seating capacity. For more information, contact customercare@lisacorti.com

Can I request gift packaging?

This is something we are working on, and it will be possible soon. Gift packaging cannot currently be requested online.

Can I include a personalised card?

This is something we are working on, and it will be possible soon. A personalised card cannot currently be requested online.

Do you make personalised products?

To enquire about special projects, contact the customer care team at customercare@lisacorti.com to discuss timescales and project costs.

Do you sell textile samples?

To enquire about special projects, contact the customer care team at customercare@lisacorti.com to discuss timescales and costs for your project.

Do the 110x240cm pieces come with a fitting to be hung as a curtain?

Our printed muslin curtains do not come with fittings to be hung. You can arrange this at a later stage. Lisa Corti does not offer tailoring services.

Dimensions of fabric sold by length?

Lengths of fabric are sold by the metre, starting from a minimum of one metre. A bolt is 5 metres long, so the pattern can continue seamlessly for up to 5 metres. The bolt is 1.5 metres wide so, for example, if you order 1 metre of fabric, you will receive a piece that is 1 metre long and 1.5 metres wide.

What are these colour spots on my items?

Lisa Corti products are made using artisanal methods and, like all artisanal work, they may feature design inconsistencies, which we regard as a sign of their unique and artisanal nature. Any imperfections that you do not consider normal or acceptable can be reported by e-mail to customercare@lisacorti.com We will make sure to assess each case individually.

Subscribe

Stay in touch

Sign up now to be the first to find out about Lisa Corti latest news.

Thank you!