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Terms and Conditions

Users are advised that access to this website by visitors is subject to the following conditions:

Copyright

The information, logos, graphic elements, documentation, images, trademarks and anything else published and/or reproduced on this site are the property of (or granted by third parties for use to) Lisa Corti srl.

Reproduction of the contents of the site is permitted only with the written authorisation of Lisa Corti. It is therefore forbidden to modify, copy, reproduce, distribute, transmit or disseminate the content of this site without authorisation.

Lisa Corti does not guarantee the constant updating of the information contained in this site, nor can it be held responsible for any damage, including infection by computer virus, that visitors' equipment may suffer as a result of accessing and/or interconnecting with this site or downloading its content.

The hypertext links on this site may direct visitors' research towards web pages on sites other than this one. In this case, Lisa Corti assumes no responsibility for the content published on such sites and for the use that third parties may make of it, or for any damage caused by or originating from access to such sites, interconnection with them or downloading their content.

All the contents of the Site are protected and safeguarded by current copyright and industrial property laws. Any extraction or reuse of the material on the Site that is not expressly authorised and that may damage the rights of the Site owners in any way is prohibited. The Site and its contents may only be used for personal, research or educational purposes and not for commercial purposes. By way of example, the content of the Site means:

- texts and photographs

- videos;

- databases;

- graphs and tables

- slogans;

- audio reproductions;

- animated or non-animated drawings;

- any graphic representation and/or text in general.

It is therefore forbidden to copy and/or reproduce all or part of the contents of the Site without the express authorisation of Lisa Corti s.r.l. The pages of the Site may also contain trademarks, domain names, company names, companies and signs owned by third parties with whom Lisa Corti s.r.l. has collaborative relationships. These trademarks are also protected by current legislation.

It is also absolutely forbidden to use metatags or any other html language command present on the Site that may provide instructions to electronic agents or search engines to increase the availability of a site other than those traceable to Lisa Corti s.r.l..

Privacy

Information on the processing of personal data pursuant to Article 13 of Legislative Decree no. 196 of 30 June 2003 ("Privacy Code")

1. Data controller

Lisa Corti srl, identifies Ida Alma Maria Corti in Via Lecco, 2 20124 Milan (Italy) as the data controller. The data controller guarantees compliance with the regulations governing the protection of personal data by providing the following information regarding the processing of data communicated or otherwise collected during navigation on this site.

2. Data processed, purpose and legal basis of the processing

Data generated by access to the site

The computer systems and software procedures used to operate this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.

These data (such as, for example, domain names, IP addresses, operating system used, type of device and browser used for connection) are not accompanied by any additional personal information and are used to: i) obtain anonymous statistical information on the use of the site; ii) manage control requirements of the methods of use of the same, iii) ascertain responsibility in case of hypothetical computer crimes.

The legal basis legitimising the processing of such data is the need to make the site's functions usable following user access.

Data provided voluntarily by the user

The personal data provided by the user via the form are collected and processed for the following purposes: for the performance of customer relationship activities based on contractual agreements.

For administrative purposes and for the fulfilment of legal obligations such as, for example, those of an accounting or fiscal nature, or to comply with requests from judicial authorities;

a) in the presence of specific consent, for the periodic sending, by e-mail, of newsletters and advertising material;

b) in the presence of specific consent, to receive updates on our activities and reports on the publication of our blog posts;

c) in the case of sending a curriculum vitae, exclusively for selection purposes.

The legal basis legitimising the processing is the performance of a contract to which the data subject is party or the performance of pre-contractual measures taken at the request of the same. In the cases expressly indicated, the legal basis is the consent freely given by the data subject.

Data collected through newsletters

For the sake of complete information, we would like to point out that when sending out communications, Lisa Corti makes use of its own Platform, which, by means of statistical tracking systems (e.g. web beacons), makes it possible to detect the opening of a message, the clicks made on the hyperlinks contained in the email, from which IP address or which type of browser the email is opened, and other similar details. The collection of such data is functional to the use of the platform and is an integral part of the functionality of the message delivery system.

The legal basis for processing this data is the performance of a contract to which the data subject is a party.

3. Nature of the conferment

Apart from that specified for navigation data and data collected through the Mailchimo Platform, the provision of data: with respect to the purposes referred to in letters a), b), c) is optional, but refusal will make it impossible for Lisa Corti to carry out its contractual obligations. Their use is conditional on the release of explicit consent. Any refusal will make it impossible for Lisa Corti to send newsletters and advertising material or invitations to events and initiatives.

4. Data processing methods and storage times

The data collected will be processed using electronic or automated, computer and telematic tools, or through manual processing with logic strictly related to the purposes for which the personal data were collected and, in any case, so as to ensure the security of the same. The data are kept for the time strictly necessary for the management of the purposes for which the data are collected in compliance with the regulations in force and legal obligations.

In any case Lisa Corti practices rules that prevent the storage of data indefinitely and therefore limits the storage time in accordance with the principle of minimizing data processing.

5. Persons authorised to process, responsible for and communication of data

The processing of the data collected is carried out by internal staff, identified for this purpose and authorised to process the data in accordance with specific instructions given in compliance with current legislation.

In any case, personal data will never be disseminated.

6. Rights of the data subject

At any time you can access your data, object to its processing or request the deletion, modification or updating of all personal information collected by the Lisa Corti newsletter by exercising your right to restriction of data processing.

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The Privacy Code provides that the processing of personal data is carried out with your consent, except in cases provided for by law. We ask you, therefore, to express your consent to the processing of your data for the purposes of point 2 (a) and (b) if you are interested in this, by ticking the relevant boxes at the bottom of the registration form

Conditions of sale

The following General Terms and Conditions of Sale govern the offer and sale of products on the website www.lisacorti.com (also, alternatively, the "Site").

The products purchased on www.lisacorti.com are sold by Lisa Corti s.r.l. Lisa Corti s.r.l. is registered in the Register of Companies of Milan, Italy, REA MI1940680 CF/ P.IVA 07163570968 registered office in via Lecco, 2 20124 Milan.

You can request any information and/or send communications and/or make complaints regarding sales, purchase orders, products, payments and shipments by contacting Lisa Corti s.r.l. Customer Service at the following e-mail address: help@lisacorti.com or fill in the form in the "help" area.

1.Scope of application and registration to the Site

These General Conditions of Sale apply to all sales made by Lisa Corti s.r.l. on the Site. The General Conditions of Sale may be modified at any time by Lisa Corti srl . Any changes and/or new conditions will be in force from the moment they are published in the "Conditions of Sale" section of the Site. For this reason, users are invited to regularly access the Site and check the publication of the most updated General Terms and Conditions of Sale. The applicable General Terms and Conditions of Sale are those in force on the date on which the purchase order is placed.

The purchase proposals on the Site are addressed to natural persons and in any case to non-commercial subjects. Therefore, purchase contracts stipulated by resellers or wholesalers or by subjects who purchase the products for subsequent resale will be cancelled. Lisa Corti s.r.l. therefore reserves the right not to accept orders from subjects who are not consumers or who place orders in abnormal quantities compared to the quantity of products on the Site or with excessive frequency.

Purchase requests are accepted from all over the world, except from Turkey and Brazil, and we remind you that customers requesting shipment of their order outside the European Community are required to pay customs duties upon receipt of the order and that these duties are not quantifiable by Lisa Corti s.r.l.

In order to make purchases on the Site it is necessary to register on the Site, while it is necessary to accept, by ticking the appropriate box, these General Terms and Conditions of Sale. Failure to accept the General Terms and Conditions of Sale will make it impossible to make purchases on the Site.

In order to register on the Site, the user must fill in the appropriate form, entering his first name, last name, an e-mail address, a password and his residential address.

The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them. He must inform Lisa Corti s.r.l. without delay in case of suspicion of improper use and/or disclosure of the same.

The user guarantees that the personal information provided during the registration procedure on the Site is complete and true. Should the data provided be incorrect or incomplete, the user will hold Lisa Corti harmless from any obligation to pay compensation and/or consequent sanctions.

Linking/Framing

Without the written authorisation of Lisa Corti s.r.l. it is in no way permitted to create links to the Home Page of the Site currently accessible at the web address www.lisacorti.com (hereinafter also the "Home Page") or to any other page within the Site.

In order to create a link to the Home Page of the Site, a request must be sent by e-mail customercare@lisacorti.com. The request must indicate: (a) the e-mail address and telephone number of the person responsible for the technical aspects of site management where the link to the Home Page will be inserted; (b) the details of the requesting company; (c) an indication of the web address of the site where the link will be created; (d) any further information deemed useful for the purpose of obtaining authorisation from Lisa Corti s.r.l..

Specific links that allow the user to be redirected to an internal page without passing through the Home Page ("deep linking") are expressly prohibited, as are automatic insertion links ("inline linking") that allow the user to automatically display images from the Site in a specific space. Framing" links, which allow a page of the Site to appear on a specific page of another site while at the same time causing the content of that page, instead of appearing in a separate browser window, to appear within a frame structured for that purpose, are also prohibited.

Violation of the provisions of this article may also be prosecuted as unfair competition (governed by the relevant regulations in force).

Disclaimer of warranties and limitations of liability

All the contents published on the Site are provided merely for general information purposes. Lisa Corti s.r.l. does not provide any guarantee on their accuracy and completeness and reserves the right to modify and update said information without prior notice.

Lisa Corti s.r.l. will not be held responsible for any damage, direct or indirect, deriving from the use or impossibility of using the Site and its contents (or sites linked to it even indirectly), or for omissions or errors.

Severability

If a clause of the "General Terms and Conditions" is held to be illegal, null and void or ineffective, that clause will not affect the validity and effectiveness of the remaining provisions.

Information aimed at the conclusion of the contract

In accordance with Legislative Decree 9 April 2003, no. 70 laying down provisions on electronic commerce, Lisa Corti s.r.l. informs the user that:.

In order to conclude the purchase contract, the user will have to fill in the electronic order form available on the Site and send it to Lisa Corti s.r.l., also electronically, following the instructions that will appear from time to time on the Site and that will accompany the different phases of the purchase;

The contract is concluded when Lisa Corti s.r.l., after verifying the correctness of the data relating to the order and the correctness of the payment, receives acceptance of the purchase proposal by registering the order form;

Before proceeding with the transmission of the order form, the user can identify and correct any errors in data entry by following the instructions from time to time indicated on the Site and which will accompany the various stages of purchase;

Once the order form has been registered and confirmation of payment of the total amount due has been received, Lisa Corti s.r.l. will send the user, via e-mail to the e-mail address indicated, confirmation of the order and receipt of payment, information on the characteristics of the product purchased, a detailed indication of the price, the means of payment used, the procedures for exercising the right of withdrawal, shipping costs and any additional costs as well as an indication of the Customer Service, which the user can contact to request assistance and/or make complaints. It is recommended to keep the e-mail received as proof of purchase;

The order form will be stored in the Lisa Corti s.r.l. database for the time necessary to process the order and, in any case, within the terms of the law. To access his order form the user can consult the "account" section "order history" of the Site where he will find a list of all orders placed.

The languages available to users for the conclusion of the contract are Italian and English. Customer Service is able to communicate with users in Italian and English.

Prices

All prices of the products offered for sale on the Website are expressed in Euros (€) and are inclusive of Value Added Tax ("VAT") if due. Shipping costs will be charged to the user; any other additional cost, including VAT, will be expressly and separately indicated on the order form before the user proceeds to send it as well as on the order confirmation e-mail.

Users resident in countries where the Euro is not the current currency are invited to take into due consideration the impact of the exchange rate on the overall cost of the product they intend to purchase. Users are informed that, due to various factors, including the commercial policy of the brand owner, the price of the products offered for sale on the Site may be different in different countries.

The price of the products may be modified without prior notice, it being understood that the price charged to the user will be the price published on the product sheet at the time the order is placed. The products will remain the property of Lisa Corti s.r.l. until the user has paid the purchase price, shipping costs and any other additional costs.

Orders

The purchase order will be processed only after Lisa Corti s.r.l. receives confirmation of payment of the total amount due, consisting of the purchase price, shipping costs and any other additional cost, as indicated in the order form. Lisa Corti s.r.l. reserves the right to refuse orders from users who do not give sufficient guarantees of solvency or with whom disputes are pending and/or who present abnormal purchasing behaviour.

Due to the possibility of several users purchasing the same product at the same time, it may happen that the product ordered is no longer available after the purchase order has been transmitted. If the product ordered is no longer available, the customer will be promptly informed by e-mail and the purchase order will be cancelled. If payment has already been made, Lisa Corti s.r.l. will refund the total amount paid by the user - consisting of the purchase price, shipping costs and any other additional cost - immediately, and in any case within thirty days from the day after the order was sent.

The amount of the refund shall be communicated by e-mail and credited to the same means of payment used by the user for the purchase.

Any delays in crediting may depend on the bank or the type of credit card used for payment. In any case, the value date of the amount credited will be the same as that of the debit.

Size guide


Deliveries

Deliveries are made worldwide, except for Turkey and Brazil. Delivery times are those indicated on the DHL website, on which you can look up the delivery tracking received by email, ON WEBSITE WWW.DHL.IT. In the event of failure to indicate a specific delivery period, delivery will take place, in any case, within thirty days from the day after the order is placed.

The products ordered will be sent to the postal address specified by the user on the order form.

Upon delivery of the products to the carrier, the user will be sent an e-mail confirming the shipment.

Deliveries will be made by DHL courier with DOMESTIC service (fast delivery) in Italy and USA and with STANDARD OR EXPRESS service in Europe depending on the selection made by the customer at the time of order. Delivery is completed when the product is made available to the user at the delivery address specified on the order form. In the event of non-delivery due to the absence of the recipient at the specified address, the courier shall make up to 3 attempts during business hours, then leave a card to certify the delivery attempt. The postcard will contain contact details for the courier and an appointment for delivery within the next 5 days. After 5 days, Customer Service will send an e-mail to the user to agree a new delivery date. If this attempt is also unsuccessful, the purchased product will be sent back to Lisa Corti s.r.l., with the warning that, after 30 days from the date the product was sent back to Lisa Corti s.r.l., the contract will be considered terminated and the purchase order cancelled according to art. 1456 of the Italian Civil Code. Once the contract has been resolved, Lisa Corti s.r.l. will proceed to refund the total amount paid by the user, after deducting the costs of the unsuccessful delivery of the product as well as the costs of returning it to Lisa Corti s.r.l. and the storage costs. The termination of the contract and the amount of the refund will be communicated to the user by e-mail.

The amount of the refund will be credited to the means of payment used by the user for the purchase.

If, before the 30 days have elapsed, the user asks to receive the purchased product again, Lisa Corti s.r.l. will proceed with the new delivery, charging, in addition to the costs of the same, the costs of returning the product to Lisa Corti s.r.l. and the costs of storage.

If the purchased product is not delivered or is delivered late, the user may complain to Customer Service by e-mail at customercare@lisacorti.com. Lisa Corti s.r.l. will examine the complaint and, if it appears that the non-delivery or delay in delivery is attributable to Lisa Corti s.r.l. and is not due to unforeseeable circumstances or force majeure or in any case circumstances beyond the control of Lisa Corti s.r.l., without prejudice to the user's right to use the ordinary means of protection available to him/her under the law, Lisa Corti s.r.l. will refund the total amount paid by the user - consisting of the purchase price, shipping costs and any other additional cost - immediately, and in any case within thirty days from the day the user is notified of the outcome of the complaint. If the user does not wish to keep the product purchased, Lisa Corti s.r.l. will refund the total amount paid by the user - consisting of the purchase price and any other additional cost - immediately, and in any case within thirty days from the day on which the user is notified of the outcome of the complaint;

In all of the above cases, the amount of the refund will be communicated to the user by e-mail and credited to the same means of payment used by the user for the purchase. Any delays in crediting may depend on the bank or the type of credit card used for payment. In any case, the value date of the amount credited shall be the same as that of the debit;

It is up to the recipient to check the condition of the product delivered. In the event that the package shows obvious signs of tampering or alteration, the user must promptly notify Customer Service by e-mail at the address indicated in the introduction. The provisions of Articles 4, 6 and 8 of these General Terms and Conditions of Sale shall apply.

Right of Withdrawal

Users who have purchased products through the Site have the right to withdraw from the contract concluded with Lisa Corti s.r.l.. without any penalty and without specifying the reason, within 14 (fourteen) working days from the date of receipt of the goods.

Send Lisa Corti s.r.l. the return request by e-mail to customercare@lisacorti.com.

The customer service will send you the appropriate electronic label for the return of the goods.

Provide, within 14 working days from the date of receipt of the goods, for the shipment of the purchased product(s), properly protected and packed in their original packaging, accompanied by any accessories. Pursuant to art. 67, paragraph II, of Legislative Decree no. 206 of 6 September 2005 ("Consumer Code"), the essential condition for the exercise of the right of withdrawal is the substantial integrity of the product to be returned. The products, therefore, must not have been damaged or altered and may be returned only with the identification tag and/or labels and/or disposable seal, if any, still attached to the products intact and not tampered with.

According to art. 67, IV paragraph, Consumer Code, only after receiving the product/s and only after positively verifying compliance with the terms and conditions for the exercise of the right of withdrawal as well as the integrity of the products, as specified in point 4 above, Lisa Corti s.r.l. will proceed, in the shortest time possible, and, in any case, within thirty days from the date on which Lisa Corti s.r.l. became aware of the exercise of the right of withdrawal, to refund the amount paid by the user.

The amount of the refund will be communicated by e-mail and credited to the same means of payment used for the purchase. The value date of the refunded amount shall be the same as that of the debit.

Pursuant to Article 55 of the Consumer Code, the right of withdrawal is excluded in the event that the sale concerns products made to measure or personalised or which by their nature cannot be returned or are liable to deteriorate or expire rapidly.

This is without prejudice to the application to users who are not resident in Italy of any more favourable provisions provided for by the law of the country in which the user has his or her habitual residence, in particular, in relation to the deadline for exercising the right of withdrawal, the deadline for returning the goods, in the event that the right of withdrawal is exercised, and the procedures for communicating the same.

Payment

Payment for products purchased on the Site will be made by Paypal, bank transfer and credit card. Lisa Corti s.r.l. accepts all credit cards of the VISA, VISA Electron, MasterCard, American Express and Aura circuits.

In order to prevent fraud on the Internet, payment by credit card of purchases made through the Site is managed online by the bank concerned through the tools offered by PayPal Pro (www.paypal.com).

Paypal is responsible for the storage and automatic processing in a secure environment of information relating to each order, including financial information.

All financial information, such as, for example, credit card number and expiry date, is directly managed by Paypal, which guarantees the security of online transactions. Lisa Corti s.r.l. is never aware of credit card details and is therefore not able to archive or store them in any way. For this reason, support for users of the Site throughout the entire payment process for products purchased on the Site is provided directly by Paypal, which can be contacted for assistance and/or the submission of complaints.

At the time of transmission of the order, no charge will be made to the credit card used by the user for payment. The charge will be made only after (I) the data of the credit card used by the user for payment have been verified; (II) Lisa Corti s.r.l. has confirmed the availability of the product and (III) the company issuing the credit card used by the user has authorized the charge.

The commercial invoice will be issued at the time of purchase only if requested by the purchaser, which should be done through an e-mail communication sent to amministrazione@lisacorti.com.

In case of non-payment, Lisa Corti s.r.l. will charge the costs related to the management of the unpaid amount to the user and refuse the relevant purchase order, notifying the user by e-mail.

Guarantees and non-conformity of products

The images and colours of the products published on the Website may differ from the real ones due to the local settings of the systems and/or tools used to display them. In the event of a lack of conformity of the products purchased with respect to the description published on the Website, the user is entitled to the repair or replacement of the product, at no additional cost, where this is possible in relation to the number of copies still available for sale and unless the replacement or repair is excessively expensive for the seller, in view of the value that the goods would have, if there were no lack of conformity and the extent of this defect.

Alternatively, the user is entitled to an appropriate price reduction or to rescission of the contract.

In case of termination of the contract, Lisa Corti s.r.l. will return to the user the total amount paid, consisting of the purchase price and any other additional cost. In case of price reduction, Lisa Corti s.r.l. will return the amount of the reduction. In any case, the amount of the refund will be communicated to the user by e-mail and credited to the payment method used by the user for the purchase.

The user will have to agree with the Customer Service on how to ship the goods. The user must report to Lisa Corti s.r.l. the lack of conformity, under penalty of forfeiture, within 10 days from the date of receipt.

Users not resident in Italy may make use of any more favourable provisions on the legal guarantee of conformity provided by the law of the country in which the user has his habitual residence.

Products that have been repaired, modified or in any way altered by the user are excluded from the conformity guarantee.

Lisa Corti s.r.l. is not responsible for damage of any kind deriving from the use of the product in an improper manner and/or not in accordance with the instructions provided by the manufacturer, as well as in case of damage deriving from an accident or force majeure.

Force majeure

In no case may Lisa Corti s.r.l. be held responsible for non-fulfilment of any of its obligations deriving from these General Sales Conditions if such non-fulfilment is caused by a fortuitous event and/or force majeure (such as natural catastrophes, terrorist acts, network malfunction and/or blackout).

Competitions and prize operations

Lisa Corti s.r.l. may organise competitions and prize operations reserved for users of the Site. The regulations of each contest and/or prize operation will be available in the relevant section of the Site.

Exhaustiveness

These General Terms and Conditions of Sale represent the entirety of the agreements between Lisa Corti s.r.l. and the users of the Site with reference to the purchase of products through the Site.

Applicable law and competent court

Contracts concluded between users of the Site and Lisa Corti s.r.l. are governed by Italian law. In particular, the provisions of art. 50 et seq. of the Consumer Code apply. Users who are not residents in Italy may make use of any more favourable provisions envisaged by the law of the country in which the user has his or her habitual residence.

Any dispute relating to the application, execution, interpretation of these General Conditions of Sale shall be settled by the Court of the place where the user resides or has elected domicile.

Users residing in a member state of the European Union other than Italy may also have access to the European small claims procedure established by Council Regulation (EC) No 861/2007 of 11 July 2007 for all disputes relating to the application, performance and interpretation of these General Terms and Conditions of Sale, provided that the value of the dispute does not exceed EUR 2,000.00, excluding interest, fees and costs. The text of the Regulation can be found on the EUR-LEX EUROPA website .

Out-of-court settlement of disputes

Without prejudice, in any case, to the user's right to refer the matter to an ordinary judge, in the case of disputes between Lisa Corti s.r.l. and the user, arising from these General Sales Conditions, Lisa Corti s.r.l. communicates its adhesion to the "RisolviOnline" conciliation service.

RisolviOnline is an independent and institutional service of the Chamber of Arbitration of Milan that aims to resolve quickly and economically all commercial disputes involving consumers and/or businesses, with particular reference to those arising from the Internet and electronic commerce.




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